ONLINE HOLIDAY RETURN POLICY
Starts FRIDAY 11/11/22
14 DAYS FOR A FULL REFUND AFTER RECEIVING YOUR ITEMS IN THE MAIL
STORE CREDIT or EXCHANGES ARE ELIGIBLE
UNTIL SUNDAY 1/8/23
RECEIPT REQUIRED for ALL transactions, whether they be returns, exchanges, or credits.
All tickets MUST be attached.
Clothing CANNOT be worn or washed.
ALL SALE ITEMS are FINAL SALE.
GIFT CARDS are always available!
Happy Holidays! Love, Ruby and Jenna
IN STORE HOLIDAY RETURN POLICY
Starts FRIDAY 11/11/22
7 DAYS FOR A FULL REFUND UPON PURCHASE
STORE CREDIT or EXCHANGES ARE ELIGIBLE
UNTIL SUNDAY 1/8/23
RECEIPT REQUIRED for ALL transactions, whether they be returns, exchanges, or credits.
All tickets MUST be attached.
Clothing CANNOT be worn or washed.
ALL SALE ITEMS are FINAL SALE.
GIFT CARDS are always available!
Happy Holidays! Love, Ruby and Jenna
RETURN PROCESS
All of our stores are open now if you would like to return your order that way. We also are offering curbside drop offs if you would prefer.
Please send your item(s) back to:
7 Old Westbury Road
2nd floor
Roslyn Heights NY 11577
You can get a return label at the post office or online: https://www.usps.com/returns/
Please let us know if you have any questions
by emailing info@rubyandjenna.com
CONDITIONS:
Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume, or smoke.
<p>
All returns are subject to inspection and we have the right to refuse your refund if the return does not meet these requirements.
Returns must be issued to the original form of payment. If this is not possible, the return will be issued in the form of online store credit.