RETURN POLICY

In order to allow us to keep our stores filled with new merchandise, please respect our return policy.
IN STORE
2-WEEK POLICY
First week- You may receive a FULL REFUND
Second Week- You may EXCHANGE or receive STORE CREDIT
RECEIPT REQUIRED for All transactions, whether they be returns, exchanges or credits.
Please note that after 2 weeks, we cannot take back any merchandise.
All tickets must be attached. Clothing cannot be worn or washed.
Sale items, accessories, jewelry, bags, shoes, scarves, bathing suits and intimates are FINAL SALE.
Gift cards are now available.
ONLINE
2-WEEK POLICY *The policy initiates the day you receive item in mail based on your unique tracking record.
First week  after receiving item in mail- You may receive a FULL REFUND
Second Week after receiving item in mail- You may EXCHANGE or receive STORE CREDIT
RECEIPT REQUIRED for All transactions, whether they be returns, exchanges or credits.
Please note that after 2 weeks, we cannot take back any merchandise.
All tickets must be attached. Clothing cannot be worn or washed.
Sale items, accessories, jewelry, bags, shoes, scarves, bathing suits and intimates are FINAL SALE.
Gift cards are now available.
Thanks for shopping at Ruby and Jenna