In order to allow us to keep our online store filled with new merchandise, please respect our return policy.
ONLINE RETURN POLICY
Merchandise may be returned for a full refund to the original form of payment if returned within 14 days of receipt by mail.
You have 30 days to receive store credit.
Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery or return might not be approved.
Merchandise must be unworn, unwashed, free of any alterations and all original Ruby and Jenna tags must be attached to the garment(s).
Any item purchased at a *final sale price is a final purchase and cannot be redeemed for a refund, store credit or exchange.
Return approval is at the discretion of our returns team and R&J reserves the right to deny any return that does not comply with our policy.
R&J cannot be responsible for wear and tear and any changes that occur to an item, due to the nature of garment materials.
To ensure a positive experience for all of our clients, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future return transactions from such clients at
R&J stores or www.rubyandjenna.com Sale items, Masks, accessories, jewelry, bags, shoes, scarves, bathing suits and intimates are FINAL SALE.
Please take care when trying on garments, as we cannot accept garments that have makeup stains and/or garments that smell of perfume, or smoke.
All returns are subject to inspection and we have the right to refuse your refund if the return does not meet these requirements.
Returns must be issued to the original form of payment. If this is not possible, the return will be issued in the form of online store credit.
All of our stores are open now if you would like to return your order that way. We also are offering curbside drop offs if you would prefer.
Please send your item(s) back to:
7 Old Westbury Road
Roslyn Heights NY 11577
*You have 14 days from the day you receive your items in the mail to receive a full refund and up to 30 days to receive store credit.
You can get a return label at the post office or online: https://www.usps.com/returns/
USPS even lets you schedule a pick up.
Please let us know if you have any questions
by emailing firstname.lastname@example.org
In Store Return Policy
First week- You may receive a FULL REFUND Second Week- You may EXCHANGE or receive STORE CREDIT RECEIPT REQUIRED for All transactions, whether they be returns, exchanges or credits.
Please note that after 2 weeks, we cannot take back any merchandise. All tickets must be attached. Clothing cannot be worn or washed.
Sale items, accessories, jewelry, bags, shoes, scarves, bathing suits and intimates are FINAL SALE.
Gift cards are now available.